People usually ask these
Where is my order?
Once you receive the order confirmation email from us, please allow 3 - 5 business days for your order to be prepared and produced. You can expect to receive the tracking information after this time frame. Rest assured that if there are any updates regarding your order, we will proactively reach out to you.
I’d like to cancel my order.
As our orders are tailored to your specifications, cancellations are only possible within 6 hours of placing your order. To request a cancellation or modification, please submit the form on this page with the subject line "Need to cancel/change my order - [Your order number]" or use our support form.
I’d like to modify my order.
Due to the custom nature of our orders, modifications can only be made within 6 hours of placing your order. To request a modification, please ssubmit the form on this page with the subject line "Need to cancel/change my order - [Your order number]" or use our support form.
How can I get money back?
Should you encounter any problems with your shopping experience or require a refund for an order that experienced an issue, kindly complete the contact the form on this page. the refunded amount will be reflected in your payment account within 3-5 business days for PayPal and 7-10 business days for Credit Card, depending on your bank’s processing time..
Got question ?
- Email: [email protected] Mon – Sat 9AM-5PM GMT+7
- Address: 18 Tôn Thất Thuyết, Mỹ Đình, Cầu Giấy, Hà Nội, Vietnam