Refund & Replacement Policy

• Email: [email protected]
• Online contact form

Return, Refund & Replacement Timeframe

Eligibility Criteria

• Items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached.
• Returns are accepted for any reason, including change of mind, wrong size, or color, as long as the item is in original condition.
• Customized, personalized, or final sale items are not eligible for return or refund unless they are defective or incorrect.
• Sales or promotional items are final sales and not eligible for return.

Return & Claim Process

1. Contact Us: Email us or use our contact form with your order number, reason for return, and photos if the item is defective or incorrect.
2. Return Authorization: We will provide a Return Authorization Number (RA#) and instructions within 2 business days.
3. Shipping Your Return:
   1. Pack your item securely.
   2. Include the RA# and complete return form in your package.
   3. Ship via a trackable method. Customers are responsible for return shipping unless the item is defective or incorrect.
4. Lost or Missing Items: If your order hasn’t arrived within 30 days of delivery, contact us for a replacement or refund.
5. Refunds: Once your return is received and inspected, refunds will be issued to your original payment method within 5–10 business days (excluding original shipping costs).
6. Replacements: If you agree to the estimated delivery time, we will process replacements immediately. Personalized items require 3–5 business days for processing.

Important Notes

• We are not responsible for returns lost or damaged in transit; please use a trackable, insured shipping method.
• Returns that do not meet these conditions may be refused or returned to the sender at their expense.
• If your item is defective or you received the wrong product, please contact us with photos and details so we can resolve the issue promptly.